FIAMME earrings

You have the right to return the items within 14 days of receipt of the goods without giving any reason. Products made especially for you and personalized products are excluded from the return. 

How does the return work?

1. Please log in to your customer account and click on the product you wish to return, then select 'Return' and state the reason for the return. To the customer account login   
2. We will check your return request and then send you the return label. 
3. Print out the label, attach it to the parcel and hand it in to the parcel service provider within 2 weeks. 

Return costs:

The incurred return costs will be deducted from your refund amount. 

Germany - 5,99 €

Austria - 12,99 €

Reimbursement of shipping costs

1. Defective or faulty goods

If your item is defective or faulty, you are of course entitled to a free replacement. In this case, we will cover the return shipping costs. Please contact us in advance so that we can coordinate the return shipment together.

2. Revocation and return costs

If you wish to return a product for other reasons (e.g. because you do not like it or it does not meet your expectations), this is done within the scope of the right of withdrawal. In this case, you bear the return costs yourself in accordance with Section 357 (6) BGB.

3. Condition of the return shipment

Please ensure that the goods are returned in their original condition. A return is only possible if the item is unused or has not been tested beyond the usual extent. If a product is returned heavily worn or damaged and the damage was not already present on receipt, this may result in no refund or replacement delivery.

Packaging for return shipment

Please make sure that you send the jewelry back to us well packed and in the original packaging so that it arrives undamaged. Once the return package has reached us and we have made a quality check, you will be refunded the amount of your order. 

Please note that we will only take back pieces of jewelry that have been returned to us in perfect condition. For example, necklaces should be placed in the foam slots provided in the GAVERO box, otherwise they will get caught during shipping and we will no longer be able to offer them for sale. Please also put the earrings back into the foam slots, otherwise they may get scratched during shipping. Thank you for your understanding!
It can take up to 10 working days to process your return or exchange package after we receive it.

If your return policy has been exceeded and we have not previously confirmed an extended return policy, your return will automatically be sent back to you.

If you have received a free item through a promotion, we ask you to return this item as soon as your order falls below the minimum purchase value due to a return.

 

We attach great importance to the quality and durability of our products. So that you can enjoy your jewelry for a long time, we would like to give you some information and care tips on the materials we use.

 

Stainless steel

Stainless steel is not only a modern trend in the jewelry world, but also boasts outstanding properties that make it the ideal choice for style-conscious wearers. Here are a few reasons why we have chosen stainless steel for our jewelry collection:

1. durability and resistance

Stainless steel is extremely robust and scratch-resistant. It retains its shine and shape even with daily wear and is resistant to wear and corrosion.

2. skin-friendly

Our stainless steel jewelry is hypoallergenic and therefore ideal for people with sensitive skin or allergies to other metals such as nickel.

3. stainless and waterproof - also with gold plating

Whether you are washing your hands, showering or swimming - our stainless steel jewelry is absolutely waterproof. Thanks to a special, high-quality plating, even our gold plating remains durable and radiant without fading or peeling off.

4. easy to clean

Stainless steel requires hardly any care. A simple wipe with a soft cloth is enough to keep the jewelry shining brightly.

5. modern design

Thanks to its versatility, stainless steel can be perfectly shaped and polished. Whether shiny, matt or with exciting details - stainless steel enables stylish designs that match any look.

6. sustainability

Stainless steel is recyclable and therefore contributes to a more environmentally conscious choice of jewelry.

Our mission

We don't just want your jewelry to look good, we also want it to stand the test of time. That's why we use stainless steel - for jewelry that goes through life with you.

 

Sterling silver

Our sterling silver is either rhodium-plated or gold-plated with 18 carat gold. Rhodium-plated silver protects against tarnishing and retains its beautiful shine. Gold-plated silver offers you the luxurious look of gold at an affordable price.

Care: Avoid contact with water, perfume and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain its shine and color.

Real gold

We offer jewelry made of real 333, 585 and 750 gold. The higher the gold content, the more valuable and softer the material. Gold jewelry radiates elegance and durability.

Care: Gold jewelry should be cleaned regularly with a soft cloth. Avoid contact with harsh chemicals and do not wear the jewelry while showering or swimming to preserve its shine.

 

1. What material is your jewelry made of?

 

Our jewelry is made of high-quality stainless steel (waterproof and plated with 18 or 14-karat gold), rhodium-plated or gold-plated 925 sterling silver, and genuine gold (333, 585, or 750). Our waterproof stainless steel jewelry is particularly popular – robust, durable, and ideal for everyday wear.

 

2. Is your jewelry waterproof?

 

Yes, our gold-plated stainless steel jewelry is 100% waterproof and exceptionally durable – thanks to the high-quality PVD (Physical Vapor Deposition) coating. This process creates a particularly durable gold plating that is significantly more resistant to abrasion, water, sweat, and everyday wear and tear than conventional gold plating.

So you can wear it safely while showering, swimming, or washing your hands without the color fading or peeling. However, with silver or real gold jewelry, we recommend avoiding contact with water as much as possible.

 

3. Is your stainless steel jewelry hypoallergenic?

 

Yes, our stainless steel is hypoallergenic, making it ideal for sensitive skin. It's also rust-proof and extremely resistant to external influences.

 

4. How do I best care for my jewelry?

 

 

• Stainless steel: Simply wipe with a soft cloth – no special care required.

• Silver: Store in a dry place and clean regularly with a silver polishing cloth. Avoid contact with water, perfume, or chemicals.

• Gold-plated jewelry: Gently clean with a soft, dry cloth. To protect the gold plating, please remove it before exercising, showering, and sleeping.

 

 

5. How do I store my jewelry properly?

 

Store your jewelry in a dry place, ideally in a jewelry box or cloth bag. It's best to store them individually to avoid scratches and discoloration. Please avoid direct sunlight and moisture.

 

6. What should I do if my jewelry tarnishes or loses its shine?

 

Light discoloration can be removed with a soft cloth or special cleaning products for silver or gold. For more severe stains, we recommend professional cleaning by a jeweler.

 

7. How long does the gold plating last?

 

Our gold plating is of the highest quality. To ensure it stays beautiful for as long as possible, avoid moisture, sweat, perfume, and chemicals. Care and careful handling will significantly extend its lifespan.

 

8. Can I wear the jewelry while exercising?

 

For gold-plated jewelry (silver and stainless steel), we recommend removing it when exercising, as sweat and friction can wear away the gold plating. Pure stainless steel jewelry without a coating is resistant.

 

9. Do you offer a guarantee on your jewelry?

 

Yes, we offer a warranty against material and manufacturing defects. If your jewelry exhibits defects within the warranty period, please contact us with a photo and your order number. We'll be happy to assist you.

 

10. Can I return or exchange my jewelry?

 

Yes, you can return or exchange your order within 14 days of receipt – provided the jewelry is unworn and in its original packaging. Simply contact our customer service.

 

11. How do I contact your customer service?

 

You can reach us by email at [email protected] or directly via the WhatsApp icon on our shop page . We're always available to help and advise you.