Semplice ring

Your satisfaction is important to us! If you’re not happy with a piece of jewelry, you can, of course, return it within 14 days of receipt —no questions asked.

Please note that personalized or custom-made products are excluded from return.

The same applies to our Gavero Mystery Boxes , as each box is individually and randomly assembled (Section 312g(2)(1) of the German Civil Code). We carefully note which pieces of jewelry you have already received so that you don’t receive duplicate items .

✨ Here’s how returns work:

1. Please log in to your customer account and click on the product you wish to return, then select 'Return' and state the reason for the return. To the customer account login   
2. We will check your return request and then send you the return label. 
3. Print out the label, attach it to the parcel and hand it in to the parcel service provider within 2 weeks. 

 

🌍 Returns from abroad

If you're placing your order from a country other than Germany or Austria ,

We ask that you return the item on your own and at your own expense .

Please send the package to the following address:

GAVERO, Inc.

92 Käthe-Kollwitz-Ufer

01309 Dresden

Germany

Please select insured shipping option with trackingso that your package arrives safely.

Return costs: 

The incurred return costs will be deducted from your refund amount. 

Germany - 5,99 €

Austria - 12,99 €

 

💰 Refunds & Special Cases

1. Defective or faulty merchandise

If your jewelry arrives damaged or defective, we will, of course, arrange for a replacement or refund.

In this case, we will cover the return shipping costs (only after prior consultation). Please contact us in advance so that we can coordinate the return together.

2. Cancellation for other reasons

If you want to return a product because you don't like it or it doesn't meet your expectations, you can do so under the right of withdrawal.

In accordance with Section 357(6) of the German Civil Code (BGB), you are responsible for the return shipping costs in this case.

3. Returns from promotions

If you're participating in a promotion (e.g., 3 for 2 or Buy X, get Y free), the price benefit applies only as long as the offer conditions are met.

If you return individual items, the discount will be recalculated on a pro-rata basis and deducted from the refund amount.

If your order falls below the minimum purchase amount for a promotion, please also return the free item.

 

💎 Condition of the return

Please send your jewelry in original condition .

Items may only be tried on, but not worn. If products have been tested beyond what is reasonable, damaged, or show significant wear and tear, no refund will be issued.

Packaging instructions:

Please use the original packagingso that your jewelry arrives safely.

• Chains should be threaded through the foam slots in the GAVERO case so they don’t get tangled.

• Put the earrings back in their holders to prevent scratches.

As soon as we receive your package and we have quality check , you will receive your refund. Processing may take up to 10 business days .

 

⏰ Deadlines

If the 14-day return period has expired and you haven't arranged an individual extension with us, we will automatically return your package to you.

 

✨ Note about Mystery Boxes:

Our Mystery Boxes are true surprises—carefully curated just for you.

Since each box is unique and the contents are selected at random, no right of withdrawal pursuant to Section 312g(2)(1) of the German Civil Code (BGB).

We make sure that you don’t receive duplicate pieces of jewelry — that way, every box remains something truly special.

 

Stainless steel

Stainless steel is not only a modern trend in the world of jewelry, but also stands out for its exceptional qualities, which make it the ideal choice for style-conscious wearers.

Most of our jewelry is made of high-quality 304 stainless steel, which is regularly tested by independent laboratories in accordance with strict EU regulations (the REACH Regulation and the EN 1811 standard).

✔ Tested & EU-compliant

Our independent reviews confirm:

• Lead (Pb)-free – below the detection limit
• Free of cadmium (Cd) – below the detection limit
• Nickel emissions well below EU limits
  (tested in accordance with EN 1811:2023 & EN 12472:2020)
• Skin contact and earring area: fully compliant with EU regulations

This makes our stainless steel jewelry hypoallergenic, safe, and suitable for sensitive skin.

 

Why we chose stainless steel: 

1. durability and resistance

Stainless steel is extremely durable, scratch-resistant, and retains its luster even with daily wear. It is resistant to wear and tear, corrosion, and everyday wear and tear.

2. Gentle on the skin and hypoallergenic

Thanks to its certified, extremely low nickel content, our stainless steel jewelry is particularly gentle on the skin and ideal for people with sensitive skin or allergies.

3. Rustproof and waterproof—even with a gold-plated finish

Whether you're washing your hands, taking a shower, or swimming—stainless steel stays rust-free and water-resistant.

Thanks to modern plating techniques, our high-quality gold plating is long-lasting and will not fade or peel off.

4. easy to clean

Stainless steel jewelry requires virtually no maintenance. Gently wiping it with a soft cloth is all it takes to preserve its natural luster.

5. modern design

Stainless steel is excellent for shaping, milling, and polishing. Whether glossy, matte, or featuring fine details, this material allows for versatile, high-quality designs to suit any style.

6. Sustainable & Responsible

Stainless steel is fully recyclable, making it a more environmentally friendly alternative to many other jewelry materials.

 

Our mission

We want your jewelry to not only look great, but also to be a reliable companion in your daily life.

That’s why we rely on certified quality, state-of-the-art manufacturing, and durable materials—so that every piece of Gavero jewelry becomes a faithful companion in your life.

Sterling silver

Our sterling silver is either rhodium-plated or gold-plated with 18-karat gold. Rhodium-plated silver protects against tarnishing and retains its beautiful luster. Gold-plated silver offers you the luxurious look of gold at an affordable price.

Care: Avoid contact with water, perfume, and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain its shine and color.

Real gold

We offer jewelry made of genuine 333, 585, and 750 gold. The higher the gold content, the more valuable and softer the material. Gold jewelry exudes elegance and durability.

Care: Gold jewelry should be cleaned regularly with a soft cloth. Avoid contact with harsh chemicals and do not wear the jewelry while showering or swimming to preserve its luster.

 

1. What material is your jewelry made of?

 

Our jewelry is made of high-quality stainless steel (waterproof and plated with 18 or 14-karat gold), rhodium-plated or gold-plated 925 sterling silver, and genuine gold (333, 585, or 750). Our waterproof stainless steel jewelry is particularly popular – robust, durable, and ideal for everyday wear.

 

2. Is your jewelry waterproof?

 

Yes, our gold-plated stainless steel jewelry is 100% waterproof and exceptionally durable – thanks to the high-quality PVD (Physical Vapor Deposition) coating. This process creates a particularly durable gold plating that is significantly more resistant to abrasion, water, sweat, and everyday wear and tear than conventional gold plating.

So you can wear it safely while showering, swimming, or washing your hands without the color fading or peeling. However, with silver or real gold jewelry, we recommend avoiding contact with water as much as possible.

 

3. Is your stainless steel jewelry hypoallergenic?

 

Yes, our stainless steel is hypoallergenic, making it ideal for sensitive skin. It's also rust-proof and extremely resistant to external influences.

 

4. How do I best care for my jewelry?

 

 

• Stainless steel: Simply wipe with a soft cloth – no special care required.

• Silver: Store in a dry place and clean regularly with a silver polishing cloth. Avoid contact with water, perfume, or chemicals.

• Gold-plated jewelry: Gently clean with a soft, dry cloth. To protect the gold plating, please remove it before exercising, showering, and sleeping.

 

 

5. How do I store my jewelry properly?

 

Store your jewelry in a dry place, ideally in a jewelry box or cloth bag. It's best to store them individually to avoid scratches and discoloration. Please avoid direct sunlight and moisture.

 

6. What should I do if my jewelry tarnishes or loses its shine?

 

Light discoloration can be removed with a soft cloth or special cleaning products for silver or gold. For more severe stains, we recommend professional cleaning by a jeweler.

 

7. How long does the gold plating last?

 

Our gold plating is of the highest quality. To ensure it stays beautiful for as long as possible, avoid moisture, sweat, perfume, and chemicals. Care and careful handling will significantly extend its lifespan.

 

8. Can I wear the jewelry while exercising?

 

For gold-plated jewelry (silver and stainless steel), we recommend removing it when exercising, as sweat and friction can wear away the gold plating. Pure stainless steel jewelry without a coating is resistant.

 

9. Do you offer a guarantee on your jewelry?

 

Yes, we offer a warranty against material and manufacturing defects. If your jewelry exhibits defects within the warranty period, please contact us with a photo and your order number. We'll be happy to assist you.

 

10. Can I return or exchange my jewelry?

 

Yes, you can return or exchange your order within 14 days of receipt – provided the jewelry is unworn and in its original packaging. Simply contact our customer service.

 

11. How do I contact your customer service?

 

You can reach us by email at shop@gavero.de or directly via the WhatsApp icon on our shop page . We're always available to help and advise you.